“Pat’s knowledge of how to enhance a written communication tool greatly improved our customer newsletter, “Plugged In”, to the extent that we had many more customers responding to stories than we had prior to her joining us as a contractor on this project.”
Cheryl Speck-Bassett,
Director Customer Service
Kanata Hydro
“The fact that you were able to synchronize both the information needs of internal and external audiences made the critical difference in helping us to achieve our communications objectives [during preliminary stages of electricity deregulation]. You also effectively coached me and my team to step back from the very technical nature of this issue and help us deal more personally and meaningfully with employees and customers.”
Guy Cluff, P. Eng.
General Manager
Kanata Hydro
“Your expertise in providing the necessary strategic communications direction and overseeing tactical execution of these plans for my colleagues and senior management greatly assisted us in successfully communicating very complex topics. Your astuteness and attention to detail made a positive difference in helping the public better understand how certain processes and legislation would impact on their lives.”
Rick Ottenhof, CGA
Deputy City Manager/Treasurer
City of Kanata
“I appreciated Pat’s counsel and support in keeping us on track by reinforcing key messages when timelines were tight, or when there was a controversial issue that we needed to communicate.”
Cheryl Speck-Bassett,
Director Customer Service
Kanata Hydro